Vicki Evans  0415 277 447  info@e-propertymanagement.com.au      

Service Standards

As part of our service at e Property Management we undertake the following:

Communication

All communication is logged in writing so that in the event that your property manager is not contactable any member of staff will be able to recall information on your property at the touch of a button. No more waiting for your dedicated property manager to call you back when they return to the office.

Correspondence

To ensure effective record keeping all correspondence will be in writing, telephone calls will be logged on our system or followed up by email or letter.

Marketing

We will market your property to achieve the highest possible return & lowest vacancy rate.

Maintenance

We use fully insured, qualified, & reliable trades people.
The online portals allows for owners to check the status of maintenance 24/7

Arrears

We use effective arrears management.
Tenants will receive a text message at 3 days and after 7 days you will be issued with a notice to remedy breach giving them 7 days to get up to date with their rent. If this is not adhered to then a notice to vacate will be sent. You will be kept up to date with all stages of arrears.